Returns & Refunds

Due to the perishable nature of our product, we do not accept returns. In the event you are dissatisfied with your purchase, you must contact us within 15 days from receiving your order. We reserve the right to limit refunds and replacements, and can only offer one replacement per consumer.

If your item is damaged in shipping you are eligible for a return. Our return policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

 

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE) 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at online@lockstockfred.com

Exchanges (IF APPLICABLE) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at online@lockstockfred.com and send your item to: Lock Stock & Barrel Attn: Online Orders 134 E Main St Fredericksburg, Texas 78624

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a store credit will be issued to you that can be used in-store and online.

SHIPPING

To return your product, mail to the address below:

Lock Stock & Barrel
Attn: Online Orders
134 E Main St
Fredericksburg, Texas 78624